TREATMENTS

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60 treatment areas — from acute cold to doctor-led lifestyle therapy. Every consultation runs over a secure video call, typically with under 15 minutes of wait time.

Common cold

A cold is a common viral infection of the upper respiratory tract. Symptoms include a runny nose, sore throat and cough. It usually clears up within 7–10 days.

Runny noseSore throat +4

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Back Pain

Back pain is one of the most common complaints and can have a variety of causes. From muscle tension to disc problems – early treatment is important.

Lower back painMuscle tension +3

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Migraine

Migraine is a neurological condition that causes severe, often one-sided headaches. It may be accompanied by nausea and sensitivity to light and sound.

Severe headacheNausea +4

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Urinary Tract Infection

A urinary tract infection (UTI) is a bacterial infection of the urinary tract. Women are particularly often affected. Early treatment with antibiotics is important.

Burning sensation when passing urineFrequent urge to urinate +3

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Skin rash

Skin rashes can have many causes — from allergies and infections to chronic skin conditions. A medical assessment helps identify the right treatment.

Redness of the skinItching +4

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Insomnia

Insomnia affects many people and can significantly impair quality of life. Chronic sleep problems should be evaluated by a doctor.

Difficulty falling asleepDifficulty staying asleep +4

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Private prescription New

Weight Management

Medically supervised weight management with modern treatment approaches. Individual guidance on nutrition, exercise and, where appropriate, medication support.

Overweight (BMI ≥ 25)Obesity (BMI ≥ 30) +4

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Discreet Private prescription

Erectile Dysfunction

Confidential telemedicine consultation and treatment for erectile problems. Discreet, no waiting times, provided by experienced doctors.

Recurring erection problemsReduced libido +2

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Private prescription

Dermatology & Skin Medicine

Telemedical treatment of skin conditions and aesthetic skin concerns. Photo-based assessment available.

Acne & blackheadsRosacea +5

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Private prescription

Hair Loss

Medical treatment of hair loss — from androgenetic alopecia to diffuse hair loss. Discreet online consultation.

Androgenetic alopecia (receding hairline, crown thinning)Diffuse hair loss +3

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Discreet Private prescription

Sexual Health & STIs

Confidential advice on sexually transmitted infections, PrEP and sexual health — discreet and with no waiting time.

Burning on urinationDischarge +4

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Women's Health & Hormone Balance

Telemedicine consultations on contraception, hormone replacement therapy, menstrual cycle disorders and women's health.

Menstrual cycle disordersMenopausal symptoms +4

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Mental Health

Initial medical consultation for burnout, depression, anxiety disorders, sleep problems and ADHD. Not an emergency service.

Exhaustion & burnoutLow mood +4

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Travel Medicine & Vaccination Advice

Travel medicine advice, malaria prophylaxis, vaccination schedule and traveller's diarrhoea therapy — before your trip or acutely.

Traveller's diarrhoeaFever after tropical travel +3

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Private prescription

Smoking Cessation

Medically supervised smoking cessation with varenicline, nicotine replacement therapy and bupropion — online and with no waiting time.

Nicotine dependenceFailed quit attempts +2

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General Medicine

General practice advice and treatment — colds, flu, allergies, gastrointestinal complaints, headaches, back pain and more.

Colds & fluGastrointestinal complaints +4

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Depression & Anxiety Treatment

Medical consultation and drug therapy for depressive moods, generalised anxiety and panic attacks — combined with referral to certified psychotherapy.

Depressive moodLack of drive +5

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Acne

Acne is one of the most common skin conditions and mainly affects adolescents and young adults between 16 and 30 years of age. It develops when sebaceous glands become blocked and inflamed, usually on the face as well as the back and chest. Following a medical assessment via photo or video consultation, a topical prescription therapy can be initiated and monitored over the long term.

Blackheads and whiteheads (open and closed comedones)Inflamed papules and pus-filled pustules +6

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Bronchial asthma

Bronchial asthma is a chronic inflammatory disease of the airways that can cause episodic shortness of breath, coughing and wheezing. For patients whose asthma is stable and well controlled, a repeat prescription for their existing inhaler therapy can be issued after medical assessment in a video consultation.

Episodic shortness of breath, often at night or in the early morningWheezing or whistling sounds when breathing +6

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Bacterial vaginosis

Bacterial vaginosis is a disturbance of the natural balance of the vaginal flora in which protective lactic acid bacteria are displaced by other bacteria. Typical signs are increased, thin discharge and an unpleasant, fishy odour. Following a medical assessment, treatment with antibiotics such as clindamycin or metronidazole can be initiated via a private prescription.

Thin, grey-white dischargeUnpleasant, fishy odour, often stronger after sexual intercourse +6

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Conjunctivitis (pink eye)

Conjunctivitis (pink eye) is an irritation or inflammation of the conjunctiva of the eye, typically causing redness, burning and discharge. Common triggers include viruses, bacteria, allergies or external irritants. In a video consultation, the doctor can assess the eye via camera or photo and, based on their medical assessment, recommend an appropriate treatment.

Red eye (one or both sides)Burning or itching of the eye +6

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High blood pressure (arterial hypertension)

Arterial hypertension (high blood pressure) is a persistent elevation of blood pressure that often goes unnoticed for a long time and significantly increases the risk of heart attack, stroke and kidney damage. If your therapy is already well controlled, your home readings can be discussed in a video consultation; following a doctor's assessment, a follow-up private prescription for your existing medication can be issued.

Often no symptoms for a long timeHeadaches, especially in the morning +6

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Burnout & Exhaustion

Burnout describes a state of persistent physical and emotional exhaustion resulting from chronic overload, usually in a work context. Those affected feel burned out, detached and markedly limited in their capacity to perform. An early medical assessment helps to identify conditions that require treatment and to initiate the right next steps.

Persistent exhaustion despite sufficient sleepFeeling burned out and inwardly empty +6

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Chlamydia infection

Chlamydia is one of the most common sexually transmitted infections and often causes no noticeable symptoms. After a positive test result, guideline-based antibiotic treatment can, subject to the doctor's assessment, be initiated entirely via video consultation – discreetly, without a waiting room, and with a digital private prescription.

Burning or pain when urinatingUnusual discharge from the urethra or vagina +6

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Cholesterol & Blood Lipids

Elevated cholesterol and blood lipid levels usually cause no symptoms, but in the long term they increase the risk of heart attack and stroke. In a video consultation, you can have your laboratory results assessed by a doctor and receive advice on preventing cardiovascular disease. Following medical assessment, a private prescription may be issued, for example a follow-up prescription for an existing statin therapy.

Elevated cholesterol levels in laboratory results (LDL, total cholesterol)Elevated triglyceride levels +6

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Type 2 diabetes

Type 2 diabetes mellitus is a chronic metabolic disease with persistently elevated blood glucose levels. In the video consultation you receive medical follow-up care and – after a medical assessment – repeat prescriptions for your existing medication, for example metformin. The initial diagnosis and regular physical check-ups still belong in a local practice.

Increased thirstFrequent urination +6

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Diarrhea

Diarrhea is a common symptom, most often caused by an uncomplicated gastrointestinal infection. During the video consultation, doctors specifically check for warning signs and advise you on symptomatic treatment. Following a medical assessment, a private prescription may be issued.

Frequent, loose or watery stoolsCramping abdominal pain +5

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Iron deficiency

Iron deficiency is the most common nutritional deficiency and particularly affects women of childbearing age. Typical complaints include persistent fatigue, difficulty concentrating, hair loss and pale skin. In a video consultation you can discuss your laboratory results – especially your ferritin level – with a doctor; based on the doctor's assessment, a private prescription for an iron supplement may be issued.

Persistent tiredness and exhaustionDifficulty concentrating and reduced performance +6

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Fever in children

Fever is one of the most common symptoms in children and is usually a sign of an infection that the body is actively fighting. Especially in the evening, at night and at weekends, parents face the question of whether their child can be cared for at home or needs medical attention. In a video consultation you receive an initial medical assessment with clear recommendations on how to proceed.

Elevated body temperature from 38.5 °C (in infants under three months already from 38.0 °C)Flushed, hot face and glassy eyes +5

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Genital herpes (herpes genitalis)

Genital herpes is a common infection of the genital and anal area caused by herpes simplex viruses. Typical signs are painful blisters and sores that can recur in episodes (recurrences). Following a medical assessment, a typical outbreak can in many cases be evaluated via video consultation and photo documentation and treated with antiviral agents.

Painful blisters or small ulcers in the genital or anal areaBurning, itching or tingling, often before visible blisters appear +5

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Genital Warts (Condylomata)

Genital warts, also known as condylomata acuminata, are benign skin growths in the genital and anal area. They are caused by certain types of the human papillomavirus (HPV) and are among the most common sexually transmitted infections. Through the OpenClinic24 video consultation you can discreetly show affected skin areas by photo and have them assessed by a physician.

Small, skin-coloured to reddish bumps in the genital or anal areaCauliflower-like clustered growths +6

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Shingles (herpes zoster)

Shingles (herpes zoster) is caused by reactivation of the chickenpox virus and presents with burning pain and a blistering rash that usually affects one side of the body. Antiviral therapy is most effective when started within 48 to 72 hours after the first blisters appear. Because the condition can often be recognised visually, a medical assessment via photo and video is frequently possible at short notice.

Burning or stabbing pain on one side of the bodyGrouped blisters on reddened skin, usually in a band-like pattern +5

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Sore throat

A sore throat is usually caused by a viral inflammation of the pharyngeal mucosa and often resolves on its own within a week. In a video consultation, an orienting inspection of the throat via camera is possible. Following a doctor's assessment, a private prescription for symptomatic treatment may be issued.

Scratchy or burning sensation in the throatPain when swallowing +6

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Hay Fever & Pollen Allergy

Hay fever (seasonal allergic rhinitis) is an allergic reaction of the nasal and eye mucous membranes to pollen from trees, grasses or weeds. Typical signs are sneezing fits, a runny or blocked nose and itchy, watery eyes during the pollen season. Following a doctor's assessment, symptomatic treatment – for example with antihistamines or a corticosteroid nasal spray – can be initiated in a video consultation based purely on your medical history.

Sudden sneezing fitsRunny nose with clear, watery discharge +6

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Lumbago (acute low back pain)

Lumbago, commonly known in German as 'Hexenschuss', is a sudden, shooting pain in the lower back, usually triggered by an awkward movement. In a video consultation, our physicians assess your symptoms and, based on their medical evaluation, may prescribe short-term pain therapy, for example with non-steroidal anti-inflammatory drugs (NSAIDs), as a private prescription.

Sudden, shooting pain in the lower backMarked restriction of movement, often a bent-forward protective posture +5

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Cough & Dry Cough

Cough is one of the most common symptoms in general practice and is usually the result of a respiratory infection. In the video consultation, our doctors assess duration, triggers and warning signs and discuss symptomatic treatment with you. Following the doctor's assessment, a private prescription or a sick note may be issued.

Dry, tickly cough without sputumProductive cough with mucus (sputum) +6

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Scabies

Scabies is a contagious skin condition caused by the itch mite Sarcoptes scabiei. Typical signs are intense itching, especially at night, and fine mite burrows in the skin. After a medical assessment based on photos and your history, treatment with a topical antiscabietic, such as a permethrin-containing cream, can be prescribed via private prescription.

Intense itching that worsens at night and in the warmth of the bedFine, irregularly winding lines in the skin (mite burrows) +6

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Sick note (AU) online

The certificate of incapacity for work (AU) confirms that you are temporarily unable to work for health reasons. For many acute complaints such as a common cold, gastrointestinal infection or migraine, the medical assessment can take place via video consultation. Following the doctor's assessment, the sick note can be issued online.

Cold symptoms with cough and runny noseFever and general fatigue +6

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Cold sores (herpes labialis)

Cold sores (herpes labialis) are a common infection of the lips and surrounding skin caused by herpes simplex viruses. Typical signs are painful, grouped blisters that usually heal within one to two weeks. In a video consultation, the finding can be assessed visually by a doctor; following medical assessment, a private prescription for antiviral agents may be issued.

Tingling, burning or a feeling of tightness on the lip as an early warning signGrouped, fluid-filled blisters on the lip or corner of the mouth +5

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Tonsillitis

Tonsillitis is an inflammation of the palatine tonsils, usually caused by viruses and less often by bacteria. It typically presents with a sore throat, difficulty swallowing and fever. In a video consultation, the likelihood of a bacterial infection can be assessed using the Centor score and a camera-based inspection of the throat.

Sore throat, often radiating to the earsPain when swallowing +6

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Nail Fungus & Athlete's Foot

Nail fungus (onychomycosis) and athlete's foot (tinea pedis) are among the most common skin and nail infections in Germany and are usually caused by filamentous fungi (dermatophytes). In many cases, both conditions can be assessed discreetly by telemedicine using photos and a structured medical history. Following a physician's assessment, a private prescription for topical or systemic antifungals may be issued.

Thickened, brittle or crumbling nailsWhitish, yellowish or brownish discolouration of the nail plate +6

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Sinusitis (sinus infection)

Sinusitis is an inflammation of the mucous membranes lining the paranasal sinuses, usually following a viral respiratory infection. Typical signs are facial pressure pain, a blocked nose and thick mucus. In a video consultation, the condition can be assessed based on your medical history, and an appropriate therapy can be initiated following the doctor's assessment.

Pressure or throbbing pain over the forehead, cheeks or behind the eyesBlocked nose and impaired nasal breathing +6

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Atopic Dermatitis (Eczema)

Atopic dermatitis is a chronic inflammatory skin condition that occurs in flares and is characterised by dry skin, eczema patches and intense itching. It is not contagious and, with consistent basic skin care and flare-adapted treatment, can be well controlled in most people. In the video consultation, doctors can assess your skin using photo-based progress monitoring and, following medical assessment, issue follow-up prescriptions for corticosteroid and emollient products.

Intense, often distressing itchingDry, sensitive and flaky skin +6

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Benign Prostate Enlargement (BPH)

Benign prostate enlargement (benign prostatic hyperplasia, BPH) is an age-related enlargement of the prostate gland that can obstruct the flow of urine. Typical signs are a weakened urinary stream, urination at night and a feeling of incomplete bladder emptying. For patients on stable medication, a repeat prescription can also be issued in a video consultation after medical assessment.

Weakened or interrupted urinary streamFrequent urination at night (nocturia) +5

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Period Pain & Menstrual Complaints

Period pain (dysmenorrhea) and menstrual cycle complaints affect many women month after month and can significantly restrict everyday life. In a video consultation, doctors advise you discreetly on possible causes and treatment options. Following a medical assessment, a private prescription for suitable pain therapy may be issued.

Cramping pain in the lower abdomenDragging pain in the lower back +6

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Irritable bowel syndrome

Irritable bowel syndrome is a common functional bowel disorder with recurring abdominal pain, bloating and altered bowel habits. The diagnosis is made after other causes have been excluded. In the video consultation we provide long-term support with dietary guidance and – following medical assessment – symptomatic treatment via private prescription.

Recurring abdominal pain or crampsBloating and a visibly distended abdomen +6

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Rosacea & couperose

Rosacea is a chronic inflammatory skin condition of the face characterised by persistent redness, visible small blood vessels and inflammatory papules. Couperose is considered an early, vascular form with permanently dilated vessels on the cheeks and nose. Following a medical assessment based on photos, a prescription-only long-term therapy can be initiated.

Persistent redness of the cheeks, nose, forehead and chinVisibly dilated small blood vessels (couperose, telangiectasia) +6

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Vaginal yeast infection

A vaginal yeast infection (vulvovaginal candidiasis) is a common fungal infection of the vagina and vulva, usually caused by Candida yeasts. Typical signs are itching, burning and a whitish, crumbly discharge. In a video consultation, antifungal treatment can be initiated after medical assessment – discreetly and without a waiting room.

Itching of the vagina and vulvaBurning, especially when urinating +6

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Hypothyroidism (underactive thyroid)

In hypothyroidism (an underactive thyroid), the thyroid gland produces too few hormones, which slows down the metabolism. The condition is well treatable and usually requires long-term hormone replacement therapy with regular laboratory monitoring. In a video consultation, the doctor can assess your ongoing therapy based on your current laboratory results and, following medical assessment, issue a follow-up prescription.

Persistent tiredness and lack of driveWeight gain despite an unchanged diet +6

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Psoriasis

Psoriasis is a chronic inflammatory, non-contagious skin disease that typically progresses in flares. It is characterised by sharply demarcated, reddened patches of skin with silvery-white scaling, often on the elbows, knees and scalp. In a video consultation, the skin findings can be medically assessed on the basis of clear photos, and, subject to the doctor's assessment, a topical therapy can be initiated or continued via a follow-up prescription.

Sharply demarcated, reddened patches of skin (plaques)Silvery-white scaling of the affected areas +6

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Dizziness and vertigo

Dizziness is a common symptom with many possible causes – from benign positional vertigo to circulatory problems or neurological conditions. In a video consultation, a structured medical history helps distinguish harmless forms from warning signs. Following a doctor's assessment, treatment recommendations and, where medically appropriate, a private prescription can be issued.

Spinning vertigo (feeling as if on a carousel)Swaying dizziness (feeling as if on a boat) +6

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Heartburn & Reflux

Heartburn is a burning sensation behind the breastbone caused by stomach acid flowing back into the oesophagus. If it occurs regularly, this is referred to as gastro-oesophageal reflux disease (GERD). In the video consultation, a structured history-based assessment is carried out; following the doctor's evaluation, a private prescription, for example for proton pump inhibitors, may be issued.

Burning sensation behind the breastbone (heartburn)Acid regurgitation and sour belching +6

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Testosterone deficiency (hypogonadism)

Testosterone deficiency is present when repeatedly low blood testosterone levels are measured together with typical complaints such as lack of drive, loss of libido or muscle loss. The diagnosis is based on standardised laboratory testing, not on individual symptoms. In a video consultation your complaints can be assessed in a structured way, laboratory tests can be arranged, and treatment can be supervised subject to medical assessment.

Persistent tiredness and lack of driveReduced sexual desire (loss of libido) +6

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Tinnitus & Ear Noises

Tinnitus refers to ear noises such as ringing, hissing or buzzing that are perceived without an external sound source. In the video consultation, doctors assess your symptoms, distinguish between acute and chronic courses and discuss the next steps with you. Based on the doctor's assessment, a private prescription may be issued or a specialist work-up recommended.

Whistling, beeping or ringing in the earHissing, humming or buzzing sounds +6

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Nausea & Vomiting

Nausea and vomiting are among the most common complaints of all and usually have harmless, self-limiting causes such as gastrointestinal infections, spoiled food or motion sickness. In the video consultation, our doctors systematically narrow down possible causes and advise you on suitable treatment. Following a medical assessment, a private prescription for appropriate anti-nausea medication (antiemetics) may be issued.

Queasy feeling in the stomach and urge to vomitRepeated vomiting +6

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Contraception (pill online)

The contraceptive pill is one of the most commonly used methods of birth control in Germany. In a video consultation you can conveniently request your repeat prescription online – following a medical assessment, a private prescription under the German GOÄ fee schedule can be issued. An initial prescription requires a particularly careful review of your risk factors and is only possible online to a limited extent.

Your pill supply is running out and you need a repeat prescriptionYou have been taking your preparation for a longer period and tolerate it well +6

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Constipation

Constipation refers to bowel movements that are too infrequent, difficult or incomplete. It is usually harmless and responds well to treatment, but can significantly affect quality of life. In a video consultation, our doctors discreetly assess possible causes and, following medical evaluation, may issue a private prescription for suitable laxatives.

Infrequent bowel movements (fewer than three per week)Hard, lumpy stools +6

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Vitamin D deficiency

Vitamin D deficiency is one of the most common nutrient deficiencies in Germany, especially during the low-sunlight months from October to March. In a video consultation, you discuss your laboratory value with a doctor and, following the doctor's assessment, can receive a private prescription for a prescription-only high-dose vitamin D preparation – entirely without a physical examination.

Persistent tiredness and exhaustionMuscle weakness or muscle pain +5

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Premature ejaculation

Premature ejaculation (ejaculatio praecox) is the most common male sexual dysfunction. Ejaculation repeatedly occurs earlier than the man would like, often shortly after intercourse begins. Following a medical assessment, prescription treatment can be initiated in a video consultation – in many cases without a physical examination.

Ejaculation regularly occurring within about one minute of the start of intercourseFeeling of having little or no control over the timing of ejaculation +6

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Menopause & Hormone Therapy

The menopause transition is a woman's natural phase of hormonal change, usually between the ages of 45 and 55. Complaints such as hot flushes, sleep problems and mood swings can often be treated effectively. In a video consultation, doctors advise on hormone replacement therapy (HRT) and, based on their medical assessment, can issue follow-up prescriptions for an existing therapy.

Hot flushes and sudden episodes of sweatingNight sweats +6

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NOT SURE?

Symptom check in 3 minutes

Answer a few questions and we route you to the right treatment.

Start symptom check

Common cold

Back Pain

Migraine

Urinary Tract Infection

Skin rash

Insomnia

Weight Management

Erectile Dysfunction

Dermatology & Skin Medicine

Hair Loss

Sexual Health & STIs

Women's Health & Hormone Balance

Mental Health

Travel Medicine & Vaccination Advice

Smoking Cessation

General Medicine

Depression & Anxiety Treatment

Acne

Bronchial asthma

Bacterial vaginosis

Conjunctivitis (pink eye)

High blood pressure (arterial hypertension)

Burnout & Exhaustion

Chlamydia infection

Cholesterol & Blood Lipids

Type 2 diabetes

Diarrhea

Iron deficiency

Fever in children

Genital herpes (herpes genitalis)

Genital Warts (Condylomata)

Shingles (herpes zoster)

Sore throat

Hay Fever & Pollen Allergy

Lumbago (acute low back pain)

Cough & Dry Cough

Scabies

Sick note (AU) online

Cold sores (herpes labialis)

Tonsillitis

Nail Fungus & Athlete's Foot

Sinusitis (sinus infection)

Atopic Dermatitis (Eczema)

Benign Prostate Enlargement (BPH)

Period Pain & Menstrual Complaints

Irritable bowel syndrome

Rosacea & couperose

Vaginal yeast infection

Hypothyroidism (underactive thyroid)

Psoriasis

Dizziness and vertigo

Heartburn & Reflux

Testosterone deficiency (hypogonadism)

Tinnitus & Ear Noises

Nausea & Vomiting

Contraception (pill online)

Constipation

Vitamin D deficiency

Premature ejaculation

Menopause & Hormone Therapy

Symptom check in 3 minutes